FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus Preserve at Town Center in Jacksonville, FL, we offer a variety of spacious floor plans, including studio, one, two, and three-bedroom options. Have questions about our community? Unearth valuable insights by visiting our FAQs page, where clarity meets convenience for your apartment living journey.

Availability & Floor Plans

  • Can I be added to a waitlist if no units are available?

    No, we do not offer a waitlist.


  • Are there short-term or flexible lease options available?

    No, 7 months is the shortest length of lease that we can offer. In Florida, the shortest length of lease that the majority of apartment communities will offer is an initial lease term of 7 months.
  • Do prices change based on lease term or floor plan?

    Yes, our pricing can differ based on the length of lease and floor plan.

Application & Leasing

  • What is the application process and timeline?

    We can get many preliminary results within a few minutes, but the application approval timeframe can be 1-3 business days.
  • What documents are required to apply?

    The documents required are dictated by the result of the screening process. If required, typically pay stubs and rental verifications are needed. Supplemental documents can be found on the Rental Application for Residents and Occupants.
  • Can I lease an apartment without an in-person visit?

    Yes, we can provide virtual tours, and our leasing process is online. Identity verification will still need to take place before taking possession of the apartment home.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    At time of application, the application fee (per person) and the administration fees (per apartment) are due. At move-in, you will pay your security deposit, prorated rent and community fees, and prorated pet fees (if applicable).
  • Are there additional monthly fees (pet rent, parking, amenities)?

    Yes, all apartments will have Pest Control, Smart Apartment Features, Waste Removal, and Valet Trash. These are subject to change; however, they can be found on any quote that our team provides. Pet fees (subject to change) are currently $300 for a one-time pet fee per pet (max 2 pets) and $30 per month per pet for pet rent. Garages are available to rent at $200 per month.
  • What payment methods are accepted?

    For the amount due on move-in day, we only accept certified funds. For all subsequent months, we accept credit cards, ACH, and certified funds.
  • Are late fees charged for late rent, and when?

    Yes, rent is due on the 1st of the month with a grace period through the 3rd of the month. On the 4th of the month, rent is considered late. Late fees are charged on the 4th of the month as 10% of your monthly base rent.

Resident Policies

  • What is the guest policy?

    Guests are allowed up to 14 consecutive days.
  • What is your smoking policy?

    We are a NO-SMOKING community throughout the entire community (indoors and outdoors).

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Our fitness center, game room, pet spa, grills, car wash, dog park, mail center, and lobby are open 24 hours. Our clubhouse is open during office hours (M-F 9 AM-6 PM and Sa 10 AM-5 PM). The pool is open dawn to dusk.
  • Are there community events or resident programs?

    Yes, we host lots of events throughout the year (3-4 per month), as well as a variety of food trucks (3-4 per month). We post our calendars throughout the community in common areas and the elevators.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    For electricity, you would set it up through JEA. They can be reached at 904-665-6000. For water/sewer, we set that up for you, and you will pay that along with your rent each month. For internet, AT&T is the only provider. Please contact the leasing office for up-to-date contact information for AT&T. This information will be provided in your "Welcome Home" email that we send out after your application is approved.
  • What internet or cable providers service the community?

    AT&T
  • Is renters insurance required?

    Yes, we require liability coverage of at least $100,000.
  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes, these prices are subject to change. The monthly fees are Waste Removal $12, Valet Trash $23, Smart Apartment Features $35, and Pest Control $4. These add up to $74 per month.

Maintneance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. To reach emergency maintenance, call our office at 904-641-8552 and follow the prompts to emergency maintenance. Please leave a message and your phone number, and a member of our team will call you back.

Move-in & Move-out

  • How do I schedule my move-in date and time?

    The move-in date will be selected at time of application, as each quote is for a specific move-in date. Our team will schedule with you a time to preview your apartment (if applicable) and pick up your keys.
  • What is the move-out notice period?

    We require a 60-day written notice to vacate if you are planning to leave at the end of your lease.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA accessible apartments.